Privacy Policy

Privacy Policy

Last updated: 14.08.2025

This Privacy Policy explains how Rz Collective ("we," "our," or "us"), registered in the Netherlands (KvK: 97961655), collects, uses, and protects your information when you use the Wöör mobile application (the "App").

By using Wöör, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Use.

  1. Information We Collect

1.1 Information You Provide Directly

  • Vocabulary Data: Words, definitions, notes, and other content you add to your personal vocabulary collection

  • User Profile Information: Name, email address (if provided), language preferences, and user case information

  • App Settings: Your learning preferences, notification settings, and App customizations

  • Support Communications: Information you provide when contacting our support team

1.2 Information Collected Automatically

Analytics Data (via PostHog):

  • Device and technical information (device type, operating system, screen dimensions, browser details)

  • App usage patterns and navigation within the App

  • Geographic location data (country, region, city, and approximate coordinates for analytics purposes)

  • App version and performance data

  • Learning progress statistics (number of vocabulary cards and lists created)

  • User preferences and settings within the App

Advertising Data (via Google AdMob and Firebase):

  • Conversion tracking for advertising effectiveness

  • Device advertising identifiers (where consent is provided)

  • Ad interaction data

Technical Data:

  • IP address (used for location detection and service delivery)

  • Timezone information

  • App URLs and navigation paths

1.3 Information We Do NOT Collect

  • Precise real-time location tracking or GPS coordinates for purposes other than general analytics

  • Personal contact information beyond what you voluntarily provide

  • Access to other apps, photos, contacts, or device storage outside the App

  • Financial or payment information (handled by distribution platforms)

  1. How We Use Your Information

2.1 Primary Purposes

  • App Functionality: Provide vocabulary learning features and spaced repetition algorithms

  • Personalization: Customize your learning experience and App interface

  • Customer Support: Respond to your inquiries and provide technical assistance

  • App Improvement: Analyze usage patterns to enhance features and fix bugs

2.2 Marketing and Advertising

  • Ad Personalization: Show relevant advertisements based on your interests (with your consent)

  • Conversion Tracking: Measure effectiveness of our marketing campaigns

  • App Store Optimization: Improve our App store presence and user acquisition

2.3 Legal and Security

  • Compliance: Meet legal obligations and protect our rights

  • Security: Detect and prevent fraud, abuse, or security incidents

  • Analytics: Generate aggregated, anonymized insights about App usage trends

  1. Data Storage and Processing

3.1 Local Storage

  • Your Vocabulary Data: All words, definitions, and personal content are stored locally on your device

  • Learning Progress: Your practice sessions and spaced repetition schedules remain on your device

  • App Preferences: Settings and customizations are saved locally

3.2 Server Storage

  • Analytics Data: Usage statistics and App performance metrics

  • Advertising Data: Ad interaction data and conversion tracking information

  • Support Data: Communications with our support team

3.3 Data Location

  • Primary servers are located in the European Union

  • Some third-party services (Google/Firebase) may process data in other regions with adequate protection

  • All data transfers comply with applicable data protection laws

  1. Data Sharing and Disclosure

4.1 Third-Party Service Providers

PostHog (Analytics):

  • Purpose: App usage analytics, performance monitoring, and user experience optimization

  • Data: Device information, usage patterns, geographic location data, learning progress statistics

  • Privacy Policy: https://posthog.com/privacy

Google Firebase/AdMob (Advertising):

4.2 Legal Disclosure

We may disclose your information if required by law or to:

  • Comply with legal processes or government requests

  • Protect our rights, property, or safety

  • Enforce our Terms of Use

  • Investigate potential violations or fraud

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction. You will be notified of any such change.

4.4 What We Never Share

  • Your personal vocabulary collections

  • Individual learning progress or study patterns

  • Personal identifiers linked to your specific content

  • Any data for purposes other than those stated in this policy

  1. Data Retention

5.1 Retention Periods

  • Local Data: Retained until you delete the App from your device

  • Server Analytics: Kept for up to 3 years after last App use

  • Support Communications: Retained for up to 2 years after resolution

  • Advertising Data: Follows Google AdMob retention policies (typically 24 months)

5.2 Data Deletion

  • Local Data: Automatically deleted when you uninstall the App

  • Server Data: Contact us at info.woorapp@gmail.com to request deletion

  • Automatic Deletion: Server data is automatically purged after retention periods expire

  1. Your Privacy Rights

6.1 General Rights

  • Access: Request information about data we hold about you

  • Correction: Request correction of inaccurate data

  • Deletion: Request deletion of your data (subject to legal retention requirements)

  • Portability: Request export of your data in a readable format

  • Restriction: Request limitation of data processing

  • Objection: Object to certain types of data processing

6.2 Advertising Controls

  • Ad Personalization: Disable personalized ads in App settings

  • Opt-Out: Use device-level advertising opt-out settings (iOS: "Limit Ad Tracking", Android: "Opt out of Ads Personalization")

  • Reset: Reset your advertising identifier through device settings

6.3 California Residents (CCPA Rights)

You have the right to:

  • Know what personal information we collect and how it's used

  • Request deletion of personal information

  • Opt-out of the "sale" or "sharing" of personal information

  • Non-discrimination for exercising your privacy rights

"Do Not Sell or Share": We honor these requests and do not sell personal information for monetary consideration.

6.4 European Residents (GDPR Rights)

Under GDPR, you have enhanced rights including:

  • Lawful basis for processing (legitimate interest, consent, contract performance)

  • Data Protection Officer contact for privacy concerns

  • Right to lodge complaints with supervisory authorities

  • Enhanced consent mechanisms for data processing

  1. Children's Privacy

  • Wöör is designed for users aged 16 and above

  • We do not knowingly collect personal information from children under 16

  • If you believe we have collected information from a child under 16, contact us immediately

  • Parents/guardians can request deletion of any information we may have collected from minors

  1. International Data Transfers

  • We primarily process data within the European Economic Area (EEA)

  • Some third-party services may transfer data outside the EEA with appropriate safeguards

  • All international transfers comply with applicable data protection laws

  • Adequate protection mechanisms are in place for all data transfers

  1. Data Security

9.1 Technical Measures

  • Encryption of data in transit and at rest

  • Secure server infrastructure and access controls

  • Regular security assessments and updates

  • Incident response procedures for data breaches

9.2 Organizational Measures

  • Privacy-conscious development practices

  • Regular policy reviews and updates as needed

  • Monitoring of third-party service provider security practices

  • Prompt response to security incidents and user concerns

9.3 Your Responsibility

  • Keep your device secure with screen locks and updated software

  • Do not share your device with untrusted persons if it contains sensitive vocabulary data

  • Report any suspected security issues to our support team

  1. Tracking Technologies

  • Local Storage: We use local device storage for App functionality (not web cookies)

  • Analytics SDKs: Third-party analytics tools may use tracking technologies

  • Advertising IDs: We use device advertising identifiers for ad personalization

  1. Changes to This Privacy Policy

  • We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements

  • Material changes will be communicated through App notifications or App store updates

  • The "Last updated" date at the top indicates the most recent revision

  • Continued use of the App after changes constitutes acceptance of the updated policy

  1. Contact Information

12.1 General Privacy Inquiries

  • Email: info.woorapp@gmail.com

  • Response Time: Up to 7 business days

  • Subject Line: "Privacy Policy Inquiry - Wöör App"

12.2 Data Rights Requests

To exercise your privacy rights, contact us with:

  • Clear description of your request

  • Verification of your identity (if applicable)

  • Specific data or processing you're concerned about

12.3 Company Information

Rz Collective
Lijnbaansgracht 211-2
1016XJ Amsterdam
Netherlands
KvK: 97961655

12.4 Supervisory Authority (EU Residents)

If you're unsatisfied with our response to privacy concerns, you may contact your local data protection authority or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).


This Privacy Policy works in conjunction with our Terms of Use. For the complete picture of your rights and our obligations, please read both documents.